Return Policy

**Return Policy**

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward and free return process.

**Free Returns**
We provide free returns on all eligible items. You will not be charged any restocking fees or return shipping costs.

**Return Window**
You may return most items within 30 days of the delivery date. Items must be unused, in their original condition, and include all original packaging, tags, and accessories.

**Eligibility Requirements**
- Items must be unworn, unaltered, and free of any damage or signs of use.
- All original packaging, including boxes, dust bags, and authenticity cards, must be included.
- Personalized, customized, or final sale items are not eligible for return unless defective.

**How to Initiate a Return**
To begin your return, please contact us via email or phone. Our customer service team will provide you with a return authorization and detailed instructions.

**Refund Process**
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used at the time of purchase. You will receive a confirmation email once your refund has been processed.

**Contact Information**
For any questions or to initiate a return, please reach out to us:

- **Company Address:** No. 168 Changjiang Road, Hefei, Anhui Province
- **Email:** pufferfish@chromeheartsjewelry.net
- **Phone:** +86 15310530035

Our customer service team is available to assist you with any concerns or inquiries regarding your return. We are here to help ensure a smooth and hassle-free experience.