Delivery Information

**Delivery Information**

**Shipping Address:**
No. 168 Changjiang Road, Hefei, Anhui Province, China

**Contact Email:**
pufferfish@chromeheartsjewelry.net

**Contact Phone:**
+86 15310530035

**Shipping Fee:**
A flat rate of **$1.99 USD** applies to all orders, regardless of size or destination.

**Processing Time:**
Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order has been shipped.

**Estimated Delivery Time:**
- Domestic (within China): 3–7 business days
- International: 7–21 business days depending on destination and customs processing

**Shipping Carriers:**
We partner with reliable carriers including China Post, EMS, and DHL to ensure safe and timely delivery.

**Tracking Information:**
Once your order is dispatched, a tracking number will be sent to your email. You can use this number to monitor your package’s journey in real time.

**Delivery Zone:**
We ship worldwide. However, some remote areas may experience longer delivery times. Please contact us if you have any concerns about your location.

**Customs & Duties:**
International orders may be subject to import duties, taxes, or customs clearance fees, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.

**Lost or Damaged Packages:**
If your package is lost or arrives damaged, please contact us immediately at the email or phone number above. We will assist you in filing a claim and arranging a resolution.

**Order Changes:**
If you need to update your shipping address or modify your order, please reach out within 12 hours of placing the order. Once shipped, changes cannot be guaranteed.

**Return & Refund Policy:**
For any issues related to delivery, please refer to our return policy or contact our support team for further assistance.